The mother of a disabled child did not succeed in submitting a reservation, because "the inbox is full" – following an inquiry by the Office of the Ombudsman, the Ministry of Education will enable reservations to be submitted by other means as well
When a mother of a child with a disability was unable to submit an appeal because the email inbox was full — the Ministry of Education, following a request from the Ombudsman, agreed to allow appeals through additional channels.
The complainant is the mother of a child with a disability enrolled in a special education program. The local authority’s Eligibility and Classification Committee, operating under the Special Education Law, 1988, and Ministry of Education procedures, discussed the case and issued a decision.
The mother sought to appeal the decision. She formulated her arguments and prepared the necessary documents. However, when she sent the appeal to the designated email address publicized by the Ministry of Education for submitting appeals, she received an automatic reply stating that the inbox was full and her appeal did not reach the Ministry.
The complainant found another way to submit her appeal: she appeared before the Appeals Committee in person and presented her case, and the committee issued a decision.
In her complaint to the Ombudsman, the complainant argued that it was not acceptable that she had been unable to send the appeal to the designated email address because the inbox was full.
Following the Ombudsman’s intervention, the Ministry of Education announced that it would allow appeals of Eligibility and Classification Committee decisions to be submitted via the parents’ portal on the Ministry’s website, in order to prevent similar incidents in the future.
