Accessibility Arrangements in the Office of the State Comptroller and Ombudsman

The Office of the State Comptroller and Ombudsman is making its best efforts and investing many resources in order to provide the public with an equal, respectable, accessible and professional service.

Pursuant to the Equal Rights for Persons with Disabilities Law (5758-1998) and the regulations enacted thereunder, the Office is heavily invested in making the necessary accessibility adjustments so that a person with disabilities can receive the services provided to the general public in an independent and equal manner.

Accessibility arrangements in the Office's bureaus

The Office of the State Comptroller and Ombudsman has six bureaus with public reception: Three central bureaus in Jerusalem, Tel Aviv and Haifa; and three regional bureaus in Be'er Sheva, Lod and Nof HaGalil. Read more about our bureaus: Their addresses, telephone numbers and accessibility arrangements.

Accessible customer service

  • Service animals assisting a person with disabilities are allowed to enter the public reception bureaus.
  • Guide dogs for the blind are allowed to enter.
  • People with disabilities may be exempt from standing in line upon presentation of a certificate.
  • If needed, you may ask the Office of the Ombudsman's employees at the bureaus to help you file a complaint.
  • You may contact the accessibility coordinator at the Office of the State Comptroller and Ombudsman to make information accessible in the relevant formats customized to disabilities (the coordinator's details are set out below).
  • The Office holds training sessions for becoming acquainted with accessibility, creating awareness among the employees and acquiring practical tools for providing accessible services.
  • You may call the accessible telephone hotline at 02-6665199. The interactive voice response has been made accessible so that the information it provides is conveyed in a clear language and without any background music.
  • The Office maintains an emergency evacuation procedure for people with disabilities

There are several ways of contacting the Office's bureaus:

 

Accessibility of the website

An accessible website is a website that allows people with disabilities and elderly people to surf the web with the same level of efficiency and enjoyment as most surfers. There are about 1.6 million people with disabilities currently living in Israel. Statistics show that there are large gaps between people with disabilities and people without disabilities in all areas of life.

The Office of the State Comptroller and Ombudsman believes in and strives for equal opportunities online for people with varied impairments and people requiring assistive technology to use the computer.

Information on the website's accessibility

  • This website complies with the requirements of the Equal Rights for People with Disabilities (Service Accessibility Adjustments) Regulations, 5773-2013.
  • The accessibility adjustments were made according to the recommendations of Israeli Standard (IS 5568) for making content on the internet accessible at the AA level and according to the international WCAG2.0 document.
  • The tests were examined for the highest compatibility with the Chrome browser.
  • The website provides a semantic structure for assistive technologies and support for the standard use pattern for keyboard operation with the aid of the arrow, Enter and Esc keys for exiting the menus and windows.
  • The website is customized for presentation on the common browsers and the use of a cellphone.
    To benefit from an optimum surfing experience with screen reading software, we recommend using the most recently updated NVDA program. 
  • If you have encountered any documents, video clips or other kinds of information that are not fully accessible, you may contact the accessibility coordinator (whose details are set out below), and he will arrange to make them accessible for you free of charge.
  • The tests and advice on making the website accessible were conducted by the company A2Z Digital Accessibility and Marketing.

Information on the accessibility of additional Office's websites

The following websites use the User1st accessibility component:

Click here for details regarding how to use the User1st accessibility program for operating the website. 

How to contact us with requests and suggestions for improving accessibility 

It should be noted that we are constantly acting to improve the Office's accessibility as part of our commitment to allow the entire population, including people with disabilities, to receive the most accessible service.  

If you have encountered any kind of problem or malfunction in the matter of accessibility, we would be pleased if you could update us about it, and we will make every effort to find the appropriate solution for you and deal with your request as soon as possible.

Details of the accessibility coordinator at the Office of the State Comptroller and Ombudsman

 

The Accessibility Declaration was updated on: January 23rd, 2025