Adv. Revital Rottenstein Anani from the Office of the Ombudsman at the Office of the State Comptroller took part in an international panel about integrating mediation tools into the work of the Ombudsman
Simultaneously with investigating complaints from people adversely affected by Operation Roaring Lion, the Office of the Ombudsman at the Office of the State Comptroller shares its professional knowledge and the experience it has accumulated over the years with Ombudsman organizations around the world.
Thus, the Office avails itself of mediation tools for investigating the complaints it receives from people who have been directly ill-treated by public bodies. The Office's activity in this sphere was presented at an international webinar held by the AORC (African Ombudsman Research Centre) under the auspices of the International Ombudsman Institute (IOI). The webinar took place on March 3rd, 2026, the fourth day of Operation Roaring Lion.
The Office of the Ombudsman of Israel was represented at the discussion by Adv. Revital Rottenstein Anani, Deputy Director of the RIMON Department and Coordinator of the Mediation Unit at the Office of the Ombudsman at the Office of the State Comptroller. During her speech there was an alert that missiles were being fired from Iran, and despite the circumstances she continued to speak calmly and professionally. At the end of the webinar, the facilitator, Mr. Chidy Lasbrey Martins from the Institute of Chartered Mediators and Conciliators in Nigeria (ICMC), said that his heart and thoughts are with the residents of Israel at this time, and wished for peace and quiet.
Adv. Revital Rottenstein Anani during the webinar
The panel in which the representative of the Office of the Ombudsman took part discussed the integration of tools from the world of dispute resolution (ADR – Alternative Dispute Resolution) in the investigation of complaints, out of a desire to improve the service to the public in the Ombudsman's institutions.
In addition to Adv. Revital Rottenstein Anani, the Deputy Ombudsman of South Africa also took part in the panel, as well as a partner and director of a Nigerian company specializing in mediation.
During the webinar, Adv. Rottenstein Anani presented before the 270 participants from 59 different countries the structured process developed by the Office of the Ombudsman for locating complaints suitable for mediation, the criteria for their selection, the possible blocks and the methods of dealing with them, and demonstrated this with cases handled by the Office.
