The complainant is the mother of a 7-year-old boy suffering from congenital disorders and in need of a great deal of assistance. The complainant contacted the Office of the Ombudsman after the Population and Immigration Authority denied her permission to employ an additional foreign worker to help take care of the child, together with the foreign worker already looking after him.
The Authority had rejected the complainant's request to employ an additional foreign worker on the grounds that the child was at school during the day, thus enabling the present foreign worker caring for him to rest. Since there was no need to care for the child 24 hours a day, there was no justification for approving the employment of an additional foreign worker.
The boy's mother pointed out that the foreign worker accompanied her son to school and gave him medical assistance there as well, thus leaving her no time to rest.
Following the Office's inquiry, and after the Authority was provided with written confirmation that the foreign worker accompanied the child at school, giving him medical assistance, the Authority approved the complainant's request to employ an additional foreign worker to care for the child.