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  • Story of a Complaint: Failure to Honor Digital Disability Card


    Following the inquiry of the Office of the Ombudsman, the guidelines were refreshed and service providers were instructed to honor digital disability ...

     
  • Story of a Complaint: The municipality demanded from residents payment for vacating and cleaning a public shelter, despite not having cleaned and vacated the shelter


    Following the complaint of a senior citizen with the Office of the Ombudsman, the demand that was sent to her and to some 100 other residents was revoked

     
  • Story of a Complaint: Substitute teacher receives salary - but only after two years


    Following the Office of the Ombudsman's inquiry, the teaching hours of the complainant, who had worked as a substitute teacher, were forwarded to the ...

     
  • Story of a Complaint: Automatic extension of validity of old ID cards


    Following the Office of the Ombudsman's investigation, the Population and Immigration Authority updated the public about its decision to extend the ...

     
  • Participation in international conference held in Cyprus (2.12.22)


    Dr. Adv. Esther Ben-Haim, Head of the Office of the Ombudsman, spoke at an international conference on “Ombudsmen's role in upholding the rule of law”. ...

     
  • Story of a Complaint: New location of bus stops for the public's benefit


    Is it hard to catch a bus on time because of the location of the bus stop? Following the inquiry of the Office of the Ombudsman, bus stops in the Lod ...