GENERAL SUMMARY
Powers and areas of activity of the Ombudsman
Submitting a complaint
Data on the number of complaints and their outcome
Correction of general defects following
investigation of complaints
Complaints of discrimination against women
International relations

SUMMARY OF SELECTED CASES
Ministry of Finance - Israel Tax Authority
Mistaken demand for payment of Property Tax

Improper summons to inquiry at VAT Office

Unlawful attachment of vehicle for VAT debt

Ministry of Health
Wolfson Medical Center - dismissal contrary to provisions
of Civil Service Regulations

Ministry of the Interior
Unjustified refusal to permit entry into Israel

Defective handling of application to extend visas

National Insurance Institute
Collection of debts deriving from excess payment of benefits

Reliance on mistaken information published on website

Israel Police Force
Erroneous use of discretion concerning time of
delivery of summons

Mistaken demands for payment of fine

Neglect of rape investigation for two and a half years

Local Authorities
Municipality of Jerusalem - failure to make financial
contribution for employment of assistant for disabled pupil

Regional Council of Gilboa - dismissal of internal auditor
due to activities carried out in performance of duties

15
17
18
20

21
22



27


30

33


39


45

50



55

65



73

76

81


87


90

APPENDICES
Table 1: Table 1: Breakdown of Complaints according to
Bodies Complained Against in 2004

Table 2: Table 2: Breakdown of Complaints according to
Principal Subject in 2003

Comparative Graphs of Breakdown of Complaints according
to Bodies and Outcome of Investigations

Offices of the Ombudsman and Branch Offices Accepting
Oral Complaints: Addresses and Reception Hours