GENERAL SUMMARY
Powers and areas of activity of the Ombudsman
Submitting a complaint
Data on the number of complaints and their outcome
Correction of general defects following investigation of complaints
Complaints of discrimination against women
International relations

SUMMARY OF SELECTED CASES
Ministry of Education, Culture and Sport
Refusal to refund expenses for school trip

Ministry of the Interior
Indicating name of father and identity number on envelopes

Ministry of Transportation
Indicating name and identity number on parking sticker of disabled person

National Institute for Transportation - Refusal to give report to person concerned

Local Authorities
Setting off old water debts

Failure to connect building to electricity network

National Insurance Institute
Unlawful denial of entitlement to child allowance

Setting off child allowance due to debt of another insured
person

Israel Police Force and Military Police
Unauthorized transmission and receipt of information regarding erased conviction

Israel Land Authority
Providing misleading replies to applicant

Employment Authority
Dismissal due to exposure of acts of corruption

Broadcasting Authority
Failure to grant right of response to internal audit report

APPENDICES
Table 1: Table 1: Breakdown of Complaints according to
Bodies Complained Against in 2003

Table 2: Table 2: Breakdown of Complaints according to
Principal Subject in 2003

Comparative Graphs of Breakdown of Complaints according to Bodies
and Outcome of Investigations

Offices of the Ombudsman and Branch Offices Accepting Oral Complaints:
Addresses and Reception Hours

9
11
12
14
16
17



21


25


29


33


37

39


45

49



53


59


63

71


79


83



87

95