GENERAL
SUMMARY
Powers and areas of activity of the
Ombudsman
Submitting a complaint
Data on the number of complaints and their outcome
Application of lessons learned from the investigation
beyond the
specific complaint
Complaints of discrimination against women
International relations
SUMMARY OF SELECTED CASES
Provision
of Services to the Public
Failure to respond to public's enquiries
Ministry
of Education
Prolonged delays in transferring payment to teacher
Ministry of Labor and Welfare
Reduced payment of income tax due to employer's mistake
Ministry of Transportation
Absence of manned telephone response in licensing department
telephone information center
Local
Authorities
Fee for examining construction files
Faulty handling of application to transfer parking report
onto
name of driver who committed parking offense
Maltreatment of employee following exposure of acts of
corruption
Defects in tender procedures for position of director
of theater
National Insurance
Institute
Defective tender proceedings for selection of branch manager
Return of mistakenly overpaid pension payments
Deduction of debt in absence of decision regarding objection
to debt
Clalit Health Services
Requiring consent of both parents for release of medical
information regarding minor
APPENDICES
Table 1: Breakdown of Complaints by Agencies Complained
Against
Table 2: Breakdown of Complaints by Principal Subject
Graphs: Comparison of Number of Complaints and Outcome
of Investigations
Offices of the Ombudsman and Branch Offices Accepting
Oral Complaints:
Addresses and Reception Hours
*
BASIC LAW: THE STATE COMPTROLLER
STATE COMTROLLER LAW, 5718-1958
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