General Summary Data on the number of complaints and
their outcome
Branch offices handling oral complaints
International relations
SUMMARY OF SELECTED CASES Ministry of Finance
Convalescence benefits to disabled victims of Nazi persecution
Ministry of Education
Failure to provide information on conditions for admission
to course
Israel Police Force
Unlawful denial of entry into Israel
Ministry of Justice, National Insurance
Institute and Ministry of Housing
Failure to inform citizen of his statutory right of appeal
State Institute of Technological Training
Conditional entitlement to an engineering diploma
Ministry of the Interior
Changing the surname of married women
Ministry of Transportation
Refund of fee for out-of-service forklift truck
Local Authorities
Municipality of Ramat Gan - Request for reduction in municipal
property tax on a vacant apartment
Municipality of Givatayim - Charge for appreciation levy
Municipality of Rehovot - Demand for excess payment for
personal
accident insurance
Municipality of Nahariya - Duty to provide guarantee for
payment for
shelter fund
Association of Fire-Fighting and Rescue Authorities (Judea
and
Samaria and the Jordan Valley) - Demand to appear to submit
application for approval of fire-fighting plan
Lod and Ramla Development Company Ltd.
Dismissal following exposure of acts of corruption
National Insurance Institute
Defective handling of request to amend certification of
insurance periods
11
12
13
17
21
24
27
31
36
39
41
43
48
50
53
56
63
1.6Mb
706Kb
1.6Mb
APPENDICES
Table 1: Breakdown of Complaints by Agencies Complained
Against - 5760 (1999/2000)
69
150kb
Graph 1:
Breakdown of Complaints Received in 5760 (1999/2000) by
Agencies
Complained Against
73
2.9Mb
Graph 2:
Selected Government Ministries - Subjects whose Handling
was completed
in 5760 (1999/2000)
74
2.08Mb
Graph 3:
Selected Government Ministries - Breakdown of Subjects
Resolved Substantively
in 5760 (1999/2000)
75
2Mb
Graph 4:
Selected Local Authorities - Subjects whose Handling was
completed in
5760 (1999/2000)
76
2Mb
Graph 5:
Selected Local Authorities - Breakdown of Subjects Resolved
Substantively
in 5760 (1999/2000)
77
2Mb
Graph 6:
Other Bodies Complained Against - Subjects whose Handling
was completed
in 5760 (1999/2000)
78
2Mb
Graph 7:
Other Bodies Complained Against - Breakdown of Subjects
Resolved
Substantively in 5760 (1999/2000)
79
2Mb
Table 2:
Breakdown of Complaints by Principal Subject - 5760 (1999/2000)
*
BASIC LAW: THE STATE COMPTROLLER
STATE COMTROLLER LAW, 5718-1958
[CONSOLIDATED VERSION]
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